How to change a parents contact details and resend their voucher

To change the contact details of a parent when resending the voucher, the quickest way is to un-assign the voucher and then re-assign with the new contact details.

Please note: If you are using the CSV upload option - you will need to create and save a new file to upload in order to amend the details.

 

Step 1

Click on the three dots at the end of the order you wish to unassign a voucher in. Click 'View order details'. 

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Step 2

Click 'Unassign' on the voucher you wish to unassign.

Please note: If this button does not display then the parent has accessed the voucher link and so it is no longer able to be unassigned. 

Screenshot_2020-10-30_at_10.50.32.png

 Step 3

Confirm that you wish to unassign the voucher by clicking 'ok'.

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Step 4

The following green banner will show to confirm that you have successfully unassigned the voucher. 

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Important information

Once the voucher has been unassigned, the link that was received by the parent will no longer work.

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